Software Services

 
Companies constantly encounter rapidly evolving business and technology dynamics on an ongoing basis. Companies are confronted with issues such as the automation of business processes, global expansion, changes to governmental rules and regulations, market place dynamics (i.e. online trading) and technological advances. Whether it is an existing business environment that needs to embrace STP (Straight Through Processing), "e-initiatives", or a new business, MU21C.COM will develop a strategic plan that is scalable and able to be implemented efficiently and effectively.
E-business strategy
Our e-strategy services develop strategies with businesses seeking to transform existing systems to e-business models as well as with new e-businesses seeking to articulate their vision and formulate their e-business strategies. MU21C.COM provides IT strategy and architecture consulting services to companies. Our principal’s extensive experience and unique skill sets in the business and technology aspects faced by Financial Services Companies will enable us to provide highly independent and valuable advice to our clients. Components of an e-strategy service address web design, web content, data design, business transformation, shared services and interactive experience. In formulating an e-business strategy, we will assist our clients in evaluating e-business models and their associated revenue sources. Our services will help companies understand how to appropriately re-engineer or create internal operating structures to realize additional value. We will help companies move from using the Internet as a communications tool to utilizing the Internet as a business platform.  

Our business strategy group is also available to build “proof of concept” products prior to determine – prior to a full scale implementation – if the feature an institution plans to implements will best serve the need of the institution and its customers.

E-business process design and operations
We anticipate that our clients will often retain us to design, improve and implement the operations and processes used to facilitate the establishment of a new e-business or the transformation of an existing business. This service will provide the functional design detailing the flow of information, the identification of web content and web design and the collection of data regarding customer behavior and preference during customers' interactions with our clients. Our e-process services will manage the programs and changes required to implement e-strategies and develop a vision with operating structures to ease implementation.
Technology architecture - Complete solutions for N-tier structures
MU21C.COM has an understanding of many of the latest technologies, including the Microsoft Component Object Model (COM), Active Server Pages, Microsoft Transaction Server, and Microsoft Internet Information services on Windows NT Server. MU21C.COM hires professionals who are very knowledgeable about this architecture. With this expertise MU21C.COM is positioned to assist its client base in defining their architecture needs. MU21C.COM’s informed definition process will help to ensure successful deployment of a compelling, engaging, and interactive system that fully meets each of its client’s business requirements. MU21C.COM focuses on the following for system development:
bullet User interface design
bullet Transaction servers
bullet Backend Database
Web design
MU21C.COM will undertake web design work for clients either onshore or offshore. MU21C.COM web design consists of specialists in Information Architecture, Visual Design, Web Production and Usability Engineering using the latest products like Cold Fusion and Flash as well as CGI, HTML and ASP. During the project review phase a Branding Strategy is developed for the client by analyzing the cultural, industry/ sector, geographic and demographic information specific to the target market that the client is looking to penetrate.   An online “Image Proposal” will be created which will include corporate logo design, color palate recommendations, a complete sitemap showing the location/linkage of every page on the proposed site, and language translation details. The work will be coordinated closely with the Clients internal Marketing Department and external Public Relations firms as requested. On acceptance of the proposal the User Experience Group creates the visual elements and page layout designs and deliver the product set to the Business Applications group.
Legacy systems integration
Systems integration refers to the implementation of Internet-enabled products and the custom development and integration of web technologies with our clients' existing legacy systems and information technology infrastructures. Systems integration services address concerns relating to systems architecture and web development. Our systems integration services will also help our client’s link together networks, hardware and software to create scalable systems supporting e-business models and strategies.
Network integration
Our network integration and infrastructure services will combine broadband networking capabilities required for high-speed connectivity with our architectural knowledge to optimize the availability and responsiveness of the network application environments. We will design networks to improve user response times and to anticipate performance issues and future capacity requirements. We also would facilitate the transition from voice to Internet-protocol-based data packet transmission. Our network operations center services would help our clients implement or enhance operational processes and procedures to create a stable and sustainable network environment and ensure network support for existing and future network applications. These services will also streamline and standardize network projects and enhancements, leverage repeatable processes and procedures and facilitate knowledge transfer to our clients' information technology staffs to allow them to maintain their network environments. 
Fixed Cost Projects
MU21C.COM intends to provide turnkey software development, typically pursuant to fixed-price, fixed-time frame contracts. The projects vary in size and may involve the development of new applications or new functions for existing software applications. Each development project typically would involve all aspects of the software development process, including definition, prototyping, design, pilots, programming, testing, installation and maintenance. In the early stage of a development project, MU21C.COM personnel would work at a client's site to help determine project definition and to estimate the scope and cost of the project. MU21C.COM would then perform design review, software programming, program testing, module testing, integration and volume testing.
Staff Augmentation
Our Staff Augmentation Services are devoted to the technical staffing area. Our focus is in finding the people who not only have the technical skills, but also ‘fit’ in with the corporate culture. We  offer three kind of service:

Contract Placement
Contract personnel on a time-and-materials basis to work in the client's facility.
 
Contract to Permanent Placement
With an unemployment rate as low as 3%, it difficult to find the right person to fill needs from employment adds, campus recruiting, open houses and countless interviews quickly. We plan to offer a contract to permanent placement services, which will allows the client to fill positions quickly, while continuing to search for permanent replacements. 
 
Permanent Placement
Experienced technical recruiters carefully screen candidates before choosing consultants that represent a wide range of technical expertise. The best-qualified individual is sought as permanent hires for our clients.
Outsourcing
MU21C.COM offers a competency center model to our clients in which a software development team that is dedicated to a single client uses technology, tools, processes and methodologies unique to that client. Each dedicated Competency Center would be located at an MU21C.COM facility in New York, Tokyo or London. (either owned or private labeled) and is staffed and managed by MU21C.COM. Once the project priorities are established by the client, MU21C.COM, in conjunction with the client's IT department, manages the execution of the project. By focusing on a single client over an extended time frame, the Competency Center team gains a deeper understanding of the client's business and technology and can begin to function as a virtual extension of the client's software team.
Quality Assurance

MU21C.COM will offer state of the art QA services designed to eliminate every foreseeable source of error from the system in order to deliver a reliable, robust, and efficient system to its clients. Using traditional monitoring systems, the Company will make every effort to guard and prevent its system from experiencing interruptions or "outages". The Company’s QA effort will typically be divided into 4 areas: Functional testing
bullet Stress Testing
bullet Survivability Testing
bullet Security Testing

Technical Customer Service/Call Center
Our offerings include help desk management, systems management and migration, network management and messaging services. We plan to offer Global IT Services clients with high quality, 24 hour, seven day a week support services by leveraging our expertise in managing IT infrastructure for our clients in India. We plan on developing a shared service facility in India to focus on this work. 
 
We plan to focus our customer service/call center operation on technical and financial troubleshooting on a b2b and b2c basis. Our call center would either directly interact with a financial institution help desk and provide troubleshooting capability to them or directly interact with the customer and respond to their concern.
Maintenance and Support
We will offer an array of software maintenance and support services to our customers. Our support organization will provides services seven days a week, twenty-four hours a day. We have a centralized support organization in New York City to ensure global coverage for our customers. This center will provide the infrastructure for our around-the-clock call centers and hotline support. We offer a range of support packages that allow our customers to choose the level of support that fits the needs and budgets of their organizations. Customers also have access to on-site support, which is charged on a time and materials basis.
Vendor Analysis
Companies today face a bewildering array of products from a variety of vendors. Also the proliferation of venture capital has led to new startups creating new products, which often do the same things as existing products at a fraction of choice. MU21C.COM can offer our clients intimate details about the various products and advise them regarding the best products.
Asset Management
MU21C.COM's IT Asset Management practice has been developed to assist corporate organizations to gain control of their IT assets throughout the asset lifecycle, from requisition to disposal. To achieve this, we plan to integrate processes and technology in IT finance, procurement and operations. Our programs will deliver an end to end IT Asset Management solution, that spans initial maturity evaluation, analysis and process re-engineering through to technology selection, acquisition, integration and deployment

 
 

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